Privacy Policy
Last Updated: February 27, 2025
Introduction
Welcome to Fresher Duct (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or use our air duct cleaning and related services in the Kansas City metropolitan area.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing or using our Site, you signify that you acknowledge, accept, and agree to be bound by all the terms contained in this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information from you when you voluntarily provide it to us, such as when you:
- Request a quote or service
- Fill out a contact form
- Subscribe to our newsletter
- Provide feedback
- Participate in a survey or promotion
The types of personal information we may collect include:
- First and last name
- Email address
- Phone number
- Home or business address
- Service location details
- Payment information
Non-Personal Information
When you visit the Site, we may automatically collect certain non-personal information about your device, including:
- IP address
- Browser type
- Operating system
- Referring website
- Pages you view
- Time spent on pages
- Links clicked
- Other browsing information
How We Use Your Information
We may use your information for the following purposes:
- To provide and maintain our services
- To process and complete your service requests
- To send you quotes, invoices, and payment receipts
- To communicate with you about your service needs
- To notify you about changes to our services
- To improve our website and service offerings
- To respond to your inquiries or customer service requests
- To send you marketing and promotional communications (with your consent)
- To comply with applicable laws and regulations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are small files that a site or its service provider transfers to your device through your web browser.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Third-Party Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:
- Payment processors
- Email delivery services
- Customer relationship management systems
- Analytics providers
- Marketing automation platforms
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
Legal Basis for Processing (For EEA Residents)
If you are a resident of the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:
- We need it to provide you with our services
- You have given us permission to do so
- It satisfies a legitimate interest
- We need to process your information to comply with a legal obligation
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to erase your personal information
- The right to restrict processing of your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. While we take reasonable precautions, no security measures are completely secure, and we cannot guarantee the security of your information.
Children’s Privacy
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
California Privacy Rights
California residents may have additional personal information rights and choices. To learn more, visit California’s Privacy Laws.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Fresher Duct
Phone: (913) 404-9996
Service Areas
We provide Air Duct Cleaning, Ventilation Services, Dryer Vent Cleaning, HVAC Services, AC Cleaning, and Heating services in the following areas:
Kansas (KS): Leawood, Lenexa, Overland Park, Shawnee, Gardner, Olathe, Bonner Springs, Leavenworth, Kansas City, Tonganoxie, Lawrence, Baldwin City, Ottawa, Paola, Basehor, De Soto, Louisburg, Eudora
Missouri (MO): Lees Summit, Greenwood, Parkville, Liberty, Smithville, North Kansas City, Independence, Raytown, Blue Springs, Grandview, Belton, Oak Grove, Buckner, Atchison, Pleasant Hill, St. Joseph, Platte City, Gladstone, Kearny, Excelsior Springs, Raymore, Peculiar, Harrisonville
